7:14:14 PM System Welcome Derek Jensen ... 7:14:14 PM System Connecting to server. Please wait... 7:14:14 PM System Thank you for using Dell Chat, a representative will be with you soon. 7:14:14 PM System Initial Question/Comment: When checking out, the page show a tax of about 6%. What tax is that? 7:34:56 PM System You are now being connected to an agent. Thank you for using Dell Chat 7:34:56 PM System Connected with BE_Rep_Ronald 7:35:46 PM BE_Rep_Ronald Welcome to Dell Sales Chat. My name is Ronald. I'll be your personal sales agent today. Give me a moment to review your concern. Please don't go away. 7:36:01 PM You thanks 7:36:26 PM BE_Rep_Ronald Hi Derek. 7:36:31 PM You HI 7:38:36 PM BE_Rep_Ronald Can i take a look at your cart? 7:38:40 PM You yes 7:38:49 PM You do I need to do anything? 7:40:36 PM BE_Rep_Ronald Did you already save the system on your cart? 7:41:22 PM You I filled out the shipping information and got to the payment page 7:41:33 PM You I haven't gone on to the verify and Submit page 7:42:06 PM BE_Rep_Ronald is it ok to go back to My cart page and click the save to cart? 7:42:15 PM You okay 7:43:47 PM You It's making me register first 7:43:56 PM BE_Rep_Ronald and May i have your full name, complete address, phone number and e-mail address so i can view your cart 7:44:05 PM You Derek Jensen 7:44:06 PM BE_Rep_Ronald yes you need to register Derek. 7:44:15 PM You ### XXXXXXXXX Drive 7:44:23 PM You XXXXXX, IN ##### 7:44:31 PM You ###-###-#### 7:45:04 PM You my cart has been saved now 7:45:36 PM BE_Rep_Ronald Thanks one sec 7:45:56 PM BE_Rep_Ronald can i have your email add. 7:46:03 PM You XXXXX@XXXXX.com 7:46:56 PM BE_Rep_Ronald thanks one sec 7:49:16 PM BE_Rep_Ronald The system is the E1505 right? 7:49:22 PM You that's right 7:49:46 PM BE_Rep_Ronald The is for the sales tax Derek. 465.99 7:49:57 PM BE_Rep_Ronald $65.99 7:50:09 PM You why is there sales tax? who is the tax being paid to? 7:50:15 PM You sales tax is by state 7:52:07 PM BE_Rep_Ronald The tax will reflect where you will ship this system. 7:53:24 PM You Dell isn't based in Indiana. Why would it collect Indiana sales tax? 7:55:01 PM You Nevermind. I'm sure the lawyers have thought this thru. I have another question, tho. 7:55:11 PM You The laptop I've chosen offers WXGA+, but that's not described in the "Help Me Choose" page (only WXGA and WSXGA are described). What pixel resolution is WXGA+? 7:56:57 PM BE_Rep_Ronald One moment 8:00:47 PM BE_Rep_Ronald Did you choose the WXGA with TrueLife right? 8:02:17 PM You WXGA+ with TrueLife 8:02:17 PM BE_Rep_Ronald WXGA 1280x800 at 16.7 million colors 8:02:38 PM You WXGA+ is different, accordin to articles on the Net 8:03:47 PM You The sales page says "15.4 inch UltraSharp™ Wide Screen WXGA+ Display with TrueLife™" 8:04:24 PM You http://en.wikipedia.org/wiki/WSXGA_Wide_XGA+ 8:04:37 PM BE_Rep_Ronald it means the display has 1280x800 with truelife. 8:04:59 PM You The article says "A screen resolution of 1440×900 is best described as WSXGA or WXGA+." 8:05:07 PM BE_Rep_Ronald TruLife is Dell's name for its recently introduced anti-reflective screen technology. It lets you enjoy crisper image, brilliant colors, sharp contrast, wider viewing angle, reduced eye fatigue. 8:05:13 PM You So the Dell page is wrong? 8:05:26 PM You It's WXGA and not WXGA+? 8:05:50 PM You http://configure.us.dell.com/dellstore/config.aspx?c=us&cs=19&l=en&oc=DNDWEA3&s=dhs 8:05:56 PM You This is a serious error 8:07:28 PM BE_Rep_Ronald that is not wrong Derek. it is still 1280 x 800 pixels 8:07:47 PM You I'm trying to understand what I'm buying. 8:08:08 PM BE_Rep_Ronald the only thing added is the truelife. 8:08:23 PM You The page where I chose the LCD offers WXGA, WXGA+ with TL, and WSXGA+ with TL 8:09:00 PM You Look up WXGA+ on the Internet: it is 1400x900 8:09:18 PM BE_Rep_Ronald 15.4 inch UltraSharp™ Wide Screen WXGA+ "Display with TrueLife" the "+" sign refers to the truelife 8:10:20 PM You That's not how other vendors refer to it. 8:10:46 PM You in fact, here is a Dell page 8:10:47 PM You http://www.dell.com/content/learnmore/learnmore.aspx?c=us&l=en&ref=CFG&s=gen&~id=screen_latit&~lt=popup&~series=latit 8:11:15 PM You Dell now offers an industry first, the 14.1” WXGA+ UltraSharp™ TFT Display (1440x900) for an extraordinary viewing experience. 8:12:39 PM BE_Rep_Ronald One moment 8:14:08 PM BE_Rep_Ronald That is for latitude system not for the Inspiron Derek. 8:14:58 PM BE_Rep_Ronald Let me give you a call of our call back specialist and talk about the system and also you can purchase the system over the phone. 8:15:04 PM You thank you 8:15:08 PM BE_Rep_Ronald can i have your call back number and the best time we can call you? 8:15:18 PM You ###-###-#### 8:15:45 PM You any time - 9 AM to 10 PM Eastern 8:17:08 PM BE_Rep_Ronald thanks 8:17:25 PM You will someone call now? 8:17:37 PM You or when? 8:17:38 PM BE_Rep_Ronald I already sent the Quote to your email. Please tell me if you have received it. 8:17:38 PM BE_Rep_Ronald one moment 8:19:08 PM BE_Rep_Ronald please wait for the call of our specialist after 10-20 mins. is that ok with you? 8:20:07 PM You yes - thanks 8:20:38 PM BE_Rep_Ronald You're welcome. by the way. I just want to inform you that we have an in-house financing called the Dell Preferred Account (DPA) which is a line of credit we offer to qualified customers. You can use this link to apply online. http://www1.us.dell.com/content/topics/segtopic.aspx/dpa_learnmore?c=us&cs=19&l=en&s=dhs&~lt=popup 8:20:58 PM BE_Rep_Ronald Is there anything else I may help you regarding this concern today? 8:21:04 PM You no, thanks